Store Credit Card Payoff Confirmations Do Not Prevent Later Surprise Interest Charges
A customer confirmed by phone and in writing that paying off their store credit card in full would close the account with no further charges, but weeks later received a bill for accrued interest and fees. Verbal and written payoff assurances from customer service don't reliably match the account's actual interest-accrual timeline, leaving customers on the hook for unexpected charges.
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