Canceled Retail Store-Card Order Still Generates Phantom Charges and Collection Calls
A customer whose Home Depot delivery was repeatedly canceled and who canceled the associated store credit card order still received a bill weeks later, followed by daily collection calls despite multiple representatives claiming the balance was zeroed and the card closed. Inconsistent information across at least five support interactions shows a lack of a single source of truth for order-cancellation and billing-reversal status.
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Similar Problems
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