discussionIndustry Verticals · E-commerce & RetailsituationalBillingReporting

Home Depot delays refund for over a month after wrong-item delivery

A customer who received incorrect vanities after an online purchase describes contacting Home Depot support more than ten times over a month without receiving the promised refund for the items, taxes, and delivery fee. Unrelated goodwill credits were issued but did not resolve the actual refund owed.

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Customer Experience88% match

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