Retailer Marks Undelivered Items as Delivered and Blocks Written Refund Requests
A customers online order had one item marked as delivered in the retailers system despite never arriving, and after the promised re-delivery date also passed, the retailer refused to process a cancellation and refund through written communication, insisting instead on phone calls during limited hours or in-person store handling. This forces customers with documented, unresolved delivery failures to repeatedly re-engage through inconvenient channels rather than getting a straightforward resolution.
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Similar Problems
surfaced semanticallyPackages Marked Delivered to Wrong Address With No Refund Path
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Retailer checkout glitches silently drop items and block order cancellation
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Home Depot Denies Refund for Online Order Lost After Delivery Confirmation
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