ISP outage repairs mishandled by unclear appointment types and poor follow-through
A customer whose internet outage repair required multiple visits was not told their first appointment was only a "wait list" slot, and a second repair visit failed to fix the issue, leaving them without service for nearly two weeks despite repeated contact. This reflects systemic gaps in ISP dispatch communication and repair-verification processes.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.