Store credit cards keep billing for items already exchanged
When a damaged item is exchanged for a different, lower-priced product, the store card issuer sometimes continues charging the original item's price plus fees instead of updating the balance to reflect the exchange. Customers must fight to get billing corrected to match what they actually kept.
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Similar Problems
surfaced semanticallyCiti treats defective-product exchanges as new purchases instead of offsets
When a customer exchanges defective items, Citi is recording the replacement as a new charge without netting the returned items refund. The result is an inflated balance and missing rewards or price-match adjustments.
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Credit card issuer fails to resolve a disputed purchase charge
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