Explore Problems

Weekly newsletter teaching behavioral observation and deduction techniques inspired by Sherlock Holmes, with each issue covering one technique, the science behind it, a case study, and a daily exercise.

Nintendo Switch homebrew users running Atmosphere experience crashes and compatibility issues when official firmware updates outpace Atmosphere support releases.

Salesforce CRM UI continues to fall short despite being widely adopted. User experience is the primary critique for this major platform.

Stripe terminates long-standing accounts based on incorrect risk assessments. Legitimate businesses like ad agencies serving Fortune 500 clients get flagged and shut down without recourse.

Shopify templates and third-party extensions glitch unexpectedly with no support available. Unreliable extensions create business risk for merchants.

Intuit copies features from integration partners, raises subscription prices, and justifies hikes with buggy features that should still be in beta.

Stripe dispute handling consistently favors buyers regardless of merchant documentation, frustrating sellers.

Shopify Liquid is a niche language making customization and plugin development harder than competing platforms.

Jira's complexity requires dedicated training days during onboarding. While reliable once learned, the learning curve is steeper than alternatives.

Shopify appears affordable but requires endless paid apps to function, creating unexpected costs that drain small business savings.

Zendesk layout has atrocious UX with too many button clicks needed. Agents spend more time navigating than doing actual work.

Microsoft Teams requires sign-in for everything, forced app downloads, pages won't load. Zoom comparison shows simpler UX wins.

ClickUp web/desktop product is fantastic but mobile app is mediocre. Gap risks user churn and customer satisfaction.

Notion mobile app is broken with basic usage bugs. Support is unhelpful and dismissive. User who spent hours migrating in now has to spend hours migrating out.

Zendesk desktop gives tiny 2-inch reply window on tall monitors with excessive element padding. Mobile notifications never clear.

Freshdesk can be too simple for advanced use cases, lacking customization for tasks that seem like they should be straightforward.

Zendesk Suite requires additional development or third-party integrations for advanced customization, with complex setup and scaling costs.

Salesforce CRM login is slow due to multi-factor authentication and password management friction.

Zendesk app interrupts active support work with review requests and irrelevant suggestions. Company transitioning to competitor.

Freshdesk Android app gets progressively worse with each update, likely due to cost-cutting. UX worse than 8 years ago.