Explore Problems

Weekly newsletter teaching behavioral observation and deduction techniques inspired by Sherlock Holmes, with each issue covering one technique, the science behind it, a case study, and a daily exercise.

Nintendo Switch homebrew users running Atmosphere experience crashes and compatibility issues when official firmware updates outpace Atmosphere support releases.

Stripe terminates long-standing accounts based on incorrect risk assessments. Legitimate businesses like ad agencies serving Fortune 500 clients get flagged and shut down without recourse.

Shopify templates and third-party extensions glitch unexpectedly with no support available. Unreliable extensions create business risk for merchants.

Salesforce CRM UI continues to fall short despite being widely adopted. User experience is the primary critique for this major platform.

Intuit copies features from integration partners, raises subscription prices, and justifies hikes with buggy features that should still be in beta.

Stripe dispute handling consistently favors buyers regardless of merchant documentation, frustrating sellers.

Jira's complexity requires dedicated training days during onboarding. While reliable once learned, the learning curve is steeper than alternatives.

Shopify Liquid is a niche language making customization and plugin development harder than competing platforms.

Shopify appears affordable but requires endless paid apps to function, creating unexpected costs that drain small business savings.

Notion mobile app is broken with basic usage bugs. Support is unhelpful and dismissive. User who spent hours migrating in now has to spend hours migrating out.

Zendesk layout has atrocious UX with too many button clicks needed. Agents spend more time navigating than doing actual work.

ClickUp web/desktop product is fantastic but mobile app is mediocre. Gap risks user churn and customer satisfaction.

Zendesk desktop gives tiny 2-inch reply window on tall monitors with excessive element padding. Mobile notifications never clear.

Microsoft Teams requires sign-in for everything, forced app downloads, pages won't load. Zoom comparison shows simpler UX wins.

Salesforce CRM login is slow due to multi-factor authentication and password management friction.

Zendesk Suite requires additional development or third-party integrations for advanced customization, with complex setup and scaling costs.

Freshdesk can be too simple for advanced use cases, lacking customization for tasks that seem like they should be straightforward.

Freshdesk Android app gets progressively worse with each update, likely due to cost-cutting. UX worse than 8 years ago.

Zendesk mobile app has fundamentally broken notifications, navigation, back button UX, and terrible ticket loading performance.