Consumer & Lifestyle · Personal FinancestructuralFintechBillingChurnMobile

Banks lock customers out of accounts while traveling and block valid transfers

A Chase customer was locked out of online banking twice while traveling abroad despite using the correct password, and separately had a successfully linked external-account transfer denied without explanation, on top of what they describe as excessive fees.

1mentions
1sources
4.45

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Visibility

5

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Impact

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