Insurers Force App-Only Support After Signup With Long Phone Wait Times
A customer waited nearly an hour on hold only to be transferred repeatedly with no resolution and no acknowledgment of the wasted time. They note the insurer pushes customers toward app-only self-service once signed up, a bait-and-switch from the phone support experience used to close the sale.
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Similar Problems
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.