Home Depot Resolutions Team Denies Documented 20% Refund Promise After Delivery Failures
A customer accepted a documented 20% price concession from a Home Depot manager to avoid canceling a delayed, damaged appliance order, but the internal dispute team later denied honoring the agreement despite every service agent confirming it was on record. This reflects a breakdown between frontline promises and backend dispute resolution enforcement.
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Similar Problems
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Home Depot Delivered Three Damaged Appliances and Refused Compensation
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