ISP Keeps Billing After Cancellation, Sends to Collections After Verbal Resolution
A consumer cancelled a phone landline service and paid their final bill, but the ISP continued sending monthly invoices that accumulated to $180 against a ~$15/month service. After multiple calls and a verbal acknowledgment from the company that continued billing was an error, the dispute appeared resolved, yet a collection notice arrived a year later from a third-party agency. The consumer notes this appears to affect multiple customers at the same provider.
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