Verizon Sells Unavailable TV Bundle, Sends Customer to Collections During Six-Month Refund Process
A Verizon sales agent sold a bundled TV+phone+internet package without verifying TV availability in the customer's area. The customer spent six months trying to return equipment and get a refund, was sent to a collection agency, and only resolved the issue by contacting the CEO directly.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.