bug reportConsumer & Lifestyle · Personal FinancesituationalBillingUXMobile

Google Storage Usage Does Not Decrease After Deleting Files

Users who delete large numbers of photos and files from Google products find that their reported storage usage does not decrease as expected. The disconnect between deletion actions and storage accounting creates confusion and frustration, especially for long-time users accustomed to unlimited free storage. This is a vendor UX issue rather than an addressable software gap.

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