Home Depot Sells Backordered Appliance Marked In-Stock, Delays Delivery Months
A customer ordered an appliance listed as in-stock, but delivery was pushed back repeatedly over two months due to manufacturer backorder, with full payment already collected and no accountability offered. Highlights a mismatch between displayed inventory status and actual fulfillment ability at a large retailer.
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Similar Problems
surfaced semanticallyRetailer auto-cancels paid order after routine delivery reschedule
A Home Depot customer who pre-paid for a full appliance suite and had approved delayed delivery had the order automatically cancelled and refunded after a single missed delivery attempt, despite confirming a reschedule was fine. Four separate calls to customer service, including a dropped call and an unfulfilled promised follow-up email, failed to restore the original paid order.
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A customer's confirmed kitchen appliance delivery was postponed by nearly a month after they had already donated their old microwave based on delivery confirmations, and no store manager offered an apology, alternative, or resolution across multiple visits. The case reflects a broader pattern of unreliable delivery-date commitments at large retailers.
Home Depot order delayed then blocked from cancellation due to vendor approval
Customer ordered a $2,000 playset, was not delivered on advertised date, and was told item was out of stock. Cancellation was then routed through the third-party vendor who never responded, contradicting Home Depot's posted cancellation policy.
E-Commerce Order Shows Inaccurate Inventory Status With Delayed Refunds After Cancellation
A Home Depot customer's order repeatedly showed a false "shipping today" status for days before an employee revealed the item was actually out of stock, and after requesting cancellation, the customer received neither confirmation nor a refund. This reflects a disconnect between retailer inventory systems and customer-facing order status, compounded by slow refund processing.
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