Online Vehicle Retailer Delivers Undisclosed Damage, Then Shifts Repair Coordination to Buyer
A car buyer received a delayed delivery with pre-existing, undisclosed physical damage from an online vehicle retailer, then was asked to personally coordinate between an in-network body shop and the retailer's insurer or pay an out-of-network deductible -- compounded by representative errors and a rescinded promise of a chat transcript. Highlights gaps in pre-delivery inspection and accountability when online car marketplaces hand off damage claims to buyers.
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