Mortgage servicer receives HELOC payoff but fails to release lien
A mortgage servicer accepted full payoff funds for a HELOC but did not close the account or file a lien release, leaving a legal encumbrance on the property. Failure to release a lien after payoff is a title defect that can block refinancing or sale. Borrowers have no self-service mechanism to force lien release and must rely entirely on servicer compliance.
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