Xfinity Fails to Alert Customer to $1,700 in Roaming Charges as Its Own Policy Requires
A customer opted into Xfinity's Global Travel Pass via text confirmation before international travel, but accrued over $1,700 in roaming charges without receiving the excessive-usage notification Xfinity's own policy states it provides. The customer only learned of the charges upon returning home, despite believing the travel pass had been properly activated.
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Similar Problems
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