Consumer & Lifestyle · Personal FinancestructuralFintechLegaltechB2CBilling

Student Loan Servicers Call Borrowers Multiple Times Daily During Hardship

Borrowers in documented financial hardship receive harassing call volumes from student loan servicers, violating FDCPA standards for contact frequency. The distress compounds an already difficult financial situation with no self-service way to enforce hardship contact limits. Servicers face minimal consequences for systematic FDCPA violations.

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5.1

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Visibility

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Impact

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