bug reportProductivity · Design ToolssituationalPerformanceMobileUX

Canva Mobile App Falsely Reports No Internet Connection on Stable WiFi

A user on a strong WiFi connection repeatedly receives a false connectivity error in the Canva mobile app, blocking their project work despite a stable network.

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3.7

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.

Canva Mobile App Falsely Reports No Internet Connection on Stable WiFi | Problem Atlas