bug reportProductivity · Design ToolssituationalMobile AppVideoDesignUX

Canva mobile app cannot insert videos from device gallery

Canva mobile users report being unable to insert or import video files from their device gallery, blocking video-based design workflows on mobile. The complaint lacks OS context but points to a functional gap in mobile media handling.

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4.25

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.