bug reportCustomer Experience · Service & Billing DisputessituationalB2COnboardingChurn

No loaner car during warranty repair at used auto dealer

A customer bought a used car with a broken AC and the dealer refused to provide a loaner during the repair period. The 30-day repair guarantee did not include transportation coverage. Affects buyers of used vehicles who depend on transportation during warranty work.

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3.9

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.