Comcast Retention Reps Withhold Device Financing Terms During Cancellation Calls
A customer attempting to cancel Comcast/Xfinity internet service was offered a 'free' mobile line as a retention incentive, but the representative did not disclose that accepting it created a 36-month device financing agreement with an accelerated balance due if canceled after 14 days. The customer is now disputing a $267 charge for an unused, factory-sealed device, describing a sales pattern that induces signups by omitting material financial terms.
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Similar Problems
surfaced semanticallyTelecom Retention Upsells Convert to Undisclosed Full-Price Charges
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Telecom provider misrepresented plan pricing to lock in customer
A customer was verbally promised a stable rate and free phone by an Xfinity salesperson, but bills increased $40/month and cancellation requires a $325 device payment. This reflects systemic telecom sales deception practices with limited software-solvable components.
Telecom 'Free' Device Promotions Convert to Hidden Recurring Charges
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