Comcast Retention Reps Withhold Device Financing Terms During Cancellation Calls
A customer attempting to cancel Comcast/Xfinity internet service was offered a 'free' mobile line as a retention incentive, but the representative did not disclose that accepting it created a 36-month device financing agreement with an accelerated balance due if canceled after 14 days. The customer is now disputing a $267 charge for an unused, factory-sealed device, describing a sales pattern that induces signups by omitting material financial terms.
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Similar Problems
surfaced semanticallyTelecom Return Policy Violations: Carriers Refusing Refunds Within Stated Window
Mobile carriers advertise clear return windows but actively obstruct returns within that period, pressuring customers into activating devices to lock their lines and avoid refunds. Consumers are left without recourse when written return policies are ignored by frontline staff. This is a structural pattern across telecom that affects any customer who exercises return rights.
Telecom Sales Reps Promise Free Devices That Result in Large Hidden Bills
Telephone sales agents falsely promise devices are free while enrolling customers in equipment installment plans. Senior and vulnerable customers discover hundreds to thousands in surprise charges with no easy recourse. Customer service channels are inaccessible, leaving victims unable to dispute or return the unwanted devices.
Telecom provider misrepresented plan pricing to lock in customer
A customer was verbally promised a stable rate and free phone by an Xfinity salesperson, but bills increased $40/month and cancellation requires a $325 device payment. This reflects systemic telecom sales deception practices with limited software-solvable components.
Telecom 'Free' Device Promotions Convert to Hidden Recurring Charges
A customer who accepted a promotional 'free phone' offer in exchange for switching services discovered undisclosed monthly device and insurance fees billed separately from the main account, with no purchase alerts. Months of follow-up calls resulted only in repeated 'under investigation' responses and being transferred between departments without resolution.
In-Store Sales Reps' Verbal Promises on Device Installment Terms Are Not Honored by Corporate Escalation
A customer was verbally assured by a carrier's retail sales rep that a device installment plan could be paid off early without losing promotional credits, only to learn afterward this was false and that early payoff voids the credits under a 36-month contract. Corporate escalation dismissed the verbal promise as unverifiable hearsay, leaving the customer with no recourse despite a documented pattern of issues at that store location.
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