Zendesk Mobile App Cannot Open Tickets Due to False Offline Error
Zendesk app prevents clicking on tickets with incorrect no-internet-connection error, blocking support agent work.
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Similar Problems
surfaced semanticallyZendesk mobile app blocks ticket access with false connectivity errors
Support agents using the Zendesk mobile app are unable to open tickets due to a persistent false "no internet connection" error that has lasted for weeks, despite functional internet access. The bug prevents a majority of ticket interactions on mobile, effectively disabling the app for its primary use case.
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Zendesk mobile app fails to provide any usable functionality after initial download and setup.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.