Zendesk Mobile App Fails to Load Chat History and Mixed-Media Messages
A user reports that the Zendesk mobile app does not display previous days' chat history the way the web version does, and that messages containing both an image and text render only the image, dropping the text. This is a vendor-side mobile app rendering and sync bug.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.