Freshdesk Product Issue: wondering why it's not possible to set OOO from th
Individual user complaint about Freshdesk customer support platform. Low engagement app store review.
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Similar Problems
surfaced semanticallyZendesk has no way to set an out-of-office auto-reply for support email
Agents using Zendesk for customer service cannot configure an out-of-office message on emails received while they are away, unlike standard email clients.
Helpdesk removes agent availability toggle without replacement
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Slack stops after-hours notifications causing missed messages
Slack stops sending notifications after office hours causing missed important messages. Needs configurable toggle.
Microsoft Teams overrides manually set status back to Available
A Microsoft Teams user sets their status to On Leave, but the app automatic presence detection resets it back to Available every time the app is opened, ignoring their manual override. This misrepresents availability to coworkers and is a structural behavior of the presence system.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.