Verizon Router Replacement Destroys Home Network, Then Bills for the "Free" Router
A Verizon technician replaced a router and caused over $1,000 in collateral damage to the customer's entire home network. Verizon then billed $500+ for the router they explicitly promised was free, sending monthly collection notices for over four months despite documented false promises.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.