Carvana Refuses to Reimburse Inspection and Insurance Costs Incurred Due to Defective Vehicle Delivery
After receiving a vehicle with broken suspension, coolant leaks, and a check engine light, a buyer exercised the return policy but was left paying out-of-pocket for a pre-purchase inspection and continued insurance during Carvana's slow pickup process. Carvana declined all reimbursement for costs that resulted directly from their failure to deliver a roadworthy vehicle. This reveals a policy gap where the financial burden of defective delivery falls entirely on the buyer.
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