Xfinity Charges Full Rate During Seasonal Holds and Bills Unoccupied Properties
Customers on Xfinity's seasonal hold plan — intended for temporary service suspension — are billed at the full monthly rate instead of the agreed reduced rate. In some cases, the account is reactivated and full charges applied for months when the property is unoccupied and no services are used. The billing errors persist through multiple customer service contacts and promised correction dates.
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