Canceled ISP Account Locked From Online Access, Pushed to Collections Despite Payment Attempts
A customer who canceled their Xfinity internet service was locked out of online account access and pressured by a support agent to open a new account or provide card details over the phone before being allowed to simply pay the outstanding balance. Despite documenting the issue, the account was sent to collections, damaging credit before resolution could occur.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.