ISPs charge full rates while delivering half-speed service and missing repair appointments
Comcast continued billing a 26-year customer at full rate for internet speeds running at less than half the contracted level, with their own diagnostics confirming an infrastructure fault. Despite multiple technician visits and broken commitments over weeks, the underlying cable issue was never repaired. Internal escalation policies requiring three failed appointments before engineering review enable prolonged service-level breaches.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.