Retailer Fails to Honor Promised Refund for Defective Assembled Product
A customer who paid for in-home furniture assembly received a defective item, returned it, and was promised a full refund including the assembly fee, but the refund process broke down. This reflects a gap in how retailers track and honor service-add-on refunds when the underlying product fails.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.