Industry Verticals · Telecom & UtilitiesstructuralB2CService Disputes

Xfinity installer damages customer property with no repair follow-through for months

Xfinity technicians damage customer camera systems during installation and the company refuses to authorize repairs for 6+ months, with customer service incapable of escalating beyond logging case numbers.

3mentions
1sources
4.7

Signal

Visibility

5

Leverage

Impact

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Similar Problems

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Customer Experience83% match

ISP Tech Support Misdiagnoses Issues and Deflects Blame to Customers

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Industry Verticals82% match

Generic complaint about unhelpful telecom customer service reps

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Industry Verticals82% match

Comcast Continues Billing Cancelled Account and Returned Equipment for Over a Year

A customer who cancelled Xfinity and returned all equipment continues to receive charges for both service and equipment. No support contact resolves the issue, leaving the customer in an accountability void.

Customer Experience82% match

ISP Installation Technicians Damage Customer Property With No Reliable Compensation Process

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.