Gig Home Service Contractors Cancel Last-Minute and Penalize Customers for Objecting
Home service contractors booked through marketplace platforms cancel appointments last-minute and, when customers push back, cancel the order entirely and characterize the customer as difficult. Platforms side with contractors over customers in disputes, leaving users with no completed service and no path to resolution. The power imbalance between contractors and customers is not addressed by existing platform design.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.