Undisclosed Post-Trial Charges and Refund Refusal After Free Trial Signup
A user signed up for an advertised free trial and was charged roughly £25 a month later without clear notice, then was refused a refund even after deleting their account. The account reflects a broader trust gap around free-trial billing transparency and cancellation/refund policy.
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Similar Problems
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Shopify Free Trial Cancellation Buried Behind Multiple Navigation Layers
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Misleading Free-Trial-to-Paid Billing Disclosure in a Shopify App
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.