AT&T Rewards Promise Voided After Following Rep's Instructions
A business customer switched to AT&T after a sales rep promised to cover old-carrier payoffs via a rewards program and personally handle the transition, but the rep went unresponsive for months before finally directing the customer to return their old phones. After the phones were received, AT&T denied the rewards for being past a deadline the customer was never told about, leaving them without their old phones or the promised reimbursement.
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Similar Problems
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