Missing Upcoming Pay Notification in Payroll App
A Gusto user did not receive the usual notification about an upcoming paycheck two days before payday. They report it as their only issue.
Signal
Visibility
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Similar Problems
surfaced semanticallyUpcoming paycheck notification links to a page with no content
Gusto sends a notification prompting users to view their upcoming paycheck, but logging in to check shows nothing there. The feature appears to be advertised via notification without actually being available.
Unresolved Payroll Error Leaves New Employee Unpaid
An employee reports a payroll issue that has not been resolved and their first paycheck has not reached their account. The pain is acute for the individual but is a vendor-specific support case.
Payroll Processing Errors Delay Employee Payments
A payroll processing error caused by the HR platform delayed scheduled employee payments from Friday to Monday. The business had no recourse or visibility into the failure. Employees depending on on-time pay are left without notice.
Gusto Payment Schedule Lacks Transparency
Gusto pay schedule cutoff times are unclear, making it hard to know when pay periods begin and end.
Paychecks Not Viewable Until Payday in Payroll App
A Gusto user cannot see their paycheck until the day of payment and would like earlier visibility.
Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.