Canva Performance Regression and Forced AI Features Driving Subscription Cancellations
A longtime Canva user reports the app has become slow, crash-prone, and prone to false offline errors, with a broken opt-out toggle for AI features and new subscription tiers restricting previously available functionality. The user canceled their subscription as a result, illustrating how performance regressions combined with forced feature changes erode paying-customer retention.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.