AT&T keeps re-billing a customer for a fraudulently ordered device already returned
After AT&T flagged and helped resolve an account takeover where a fraudster ordered devices, the company continued billing the customer for a confirmed-returned iPad for four consecutive months, repeatedly promising fixes that didn't stick. The unresolved $1,893 balance now threatens the customer's credit history and phone service despite months of documented follow-up.
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Similar Problems
surfaced semanticallyAT&T only partially refunds a $649 non-return fee it can see was unwarranted
A customer was charged a $649 non-return fee for a phone that AT&T's own system shows was returned on time, and months of follow-up calls have produced only a partial ($633) credit with no full resolution. This reflects a billing-adjustment process that fails to fully correct known errors even once acknowledged.
AT&T Promotion Fulfillment Failures Result in Billing for Undelivered Devices
AT&T customers enrolled in device promotions receive incorrect shipments, are forced to return them, and then find the undelivered devices added to their monthly bills anyway. The carrier claims fulfillment cannot be resolved until devices are in hand, creating a circular accountability trap with no clear escalation path. Customers face inflated bills for months with no compensation or timeline for resolution.
AT&T keeps billing for phones that were never delivered
An AT&T customer ordered five new phones but only received three, and despite multiple calls where representatives claimed the issue was resolved, the company has continued charging monthly fees for the two undelivered phones. The customer wants the charges removed and refunded so they can proceed with their upgrade.
AT&T adds unauthorized devices to accounts and deflects fraud claims in loops
AT&T added an unknown device to a customer's account after a store visit and billed for it for multiple months. Three formal fraud claims were filed and each routed between the store and call center with neither having authority to resolve. The circular accountability structure means the customer must absorb charges from unauthorized additions with no resolution path.
AT&T Allows a New Phone and 36-Month Contract to Be Added Without Account Owner Verification
A customer discovered a $38.34 monthly charge for a phone that was ordered and shipped to an unrelated address without their knowledge or consent, the first of 36 planned monthly charges. AT&T could not explain how the order was placed without verifying with the account owner and offered no resolution beyond suggesting the customer file a dispute themselves.
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