Mortgage servicer reports delinquency after instructing borrower to skip payments
A borrower followed their servicer's explicit instruction to withhold mortgage payments during a post-forbearance loss-mitigation review, only to be reported 30/60/90 days delinquent for those same months. This appears to violate CARES Act and Regulation X protections against delinquency reporting during active loss mitigation.
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Similar Problems
surfaced semanticallyMortgage servicer marks borrower delinquent after telling them not to pay
During a post-forbearance loan modification evaluation, a servicer instructed the borrower to stop payments, then reported them delinquent for three consecutive months. This mirrors a broader pattern of mortgage servicers mishandling loss-mitigation-period credit reporting in violation of federal servicing rules.
Forbearance Period Repeatedly Reported as Late Payment on Credit
Truist Bank incorrectly reported a forbearance period as 90 days late, acknowledged the error and removed it, then re-added the same inaccurate late payment mark. Servicer credit reporting systems lack guards against recurring errors after confirmed disputes.
Mortgage Forbearance Periods Misreported as Delinquencies on Credit Reports
Borrowers who complete agreed-upon mortgage forbearance/deferral plans find their lenders incorrectly report the hardship period as standard late payments to credit bureaus, causing significant score drops. Affected borrowers struggle to get lenders to correct the reporting despite the forbearance being lender-approved and the loan being current, revealing a gap between hardship program terms and accurate credit reporting execution.
Credit Bureaus Report Delinquencies During Approved Forbearance Periods
Mortgage holders who entered approved forbearance plans find credit bureaus still reporting late payments for periods when no payment was legally owed. The disconnect between lender-approved suspensions and bureau reporting creates FCRA violations that consumers must fight individually. This structural mismatch affects hundreds of thousands of pandemic-era borrowers.
Bank Reports Delinquency During Approved Forbearance Period
Mortgage servicers mark accounts delinquent on credit reports while the borrower is in an approved forbearance. The erroneous reporting causes credit score damage that persists long after the loan is paid off. Correcting the record requires formal dispute processes that can take months.
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