Mortgage servicer reports delinquency after instructing borrower to skip payments
A borrower followed their servicer's explicit instruction to withhold mortgage payments during a post-forbearance loss-mitigation review, only to be reported 30/60/90 days delinquent for those same months. This appears to violate CARES Act and Regulation X protections against delinquency reporting during active loss mitigation.
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Similar Problems
surfaced semanticallyMortgage servicer marks borrower delinquent after telling them not to pay
During a post-forbearance loan modification evaluation, a servicer instructed the borrower to stop payments, then reported them delinquent for three consecutive months. This mirrors a broader pattern of mortgage servicers mishandling loss-mitigation-period credit reporting in violation of federal servicing rules.
Mortgage Servicer Retroactively Applies Policy Change to Existing Forbearance Agreement
Borrowers who enter forbearance agreements under disclosed terms are subject to retroactive policy changes that result in 180-day late marks on their credit. Following all servicer instructions and completing trial payment periods does not protect borrowers from after-the-fact rule changes. Credit scores drop 100+ points despite full compliance.
Forbearance Period Repeatedly Reported as Late Payment on Credit
Truist Bank incorrectly reported a forbearance period as 90 days late, acknowledged the error and removed it, then re-added the same inaccurate late payment mark. Servicer credit reporting systems lack guards against recurring errors after confirmed disputes.
Credit Bureaus Report Delinquencies During Approved Forbearance Periods
Mortgage holders who entered approved forbearance plans find credit bureaus still reporting late payments for periods when no payment was legally owed. The disconnect between lender-approved suspensions and bureau reporting creates FCRA violations that consumers must fight individually. This structural mismatch affects hundreds of thousands of pandemic-era borrowers.
Bank Reports Delinquency During Approved Forbearance Period
Mortgage servicers mark accounts delinquent on credit reports while the borrower is in an approved forbearance. The erroneous reporting causes credit score damage that persists long after the loan is paid off. Correcting the record requires formal dispute processes that can take months.
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