bug reportProductivity · Collaboration & MessagingstructuralB2BSAASOnboardingUX

Slack Password Reset Loop Locks Users Out With No Escape Path

Slack's authentication flow traps users when a forgotten password triggers a reset, but the reset attempt hits rate limiting before completion, leaving the user locked out indefinitely. There is no alternative verification path or support escalation option accessible without first logging in. The deadlock forces users to abandon the app during critical work periods.

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5.4

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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.