Bank 2FA locks users out after phone number update with no self-service fix
Bank of America triggered an undisclosed internal verification restriction when a customer updated their phone number, breaking two-factor authentication and requiring a call to customer service for every subsequent login. No self-service resolution path exists within the app. This represents a critical authentication UX failure that punishes customers for updating security-sensitive contact information.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.