Bank Closes Account Mid-Call Before Letting Customer Pay Outstanding Balance
A customer who called four times about a never-delivered replacement credit card had their account closed, per their own request, while still on the phone, before they were allowed to pay off the balance the bank had already billed. They were left waiting 48 hours just to settle what they owed.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.