Carrier Plan-Migration Bug Strands All Lines on Emergency-Calls-Only for Days
After accepting a rep's offer to switch to a lower-cost plan, a customer's entire account -- multiple phone lines -- was left able to make emergency calls only, due to an internal system code error the carrier could not bypass. After nine days of repeated troubleshooting and unfulfilled callback promises, the lines remained non-functional, exposing a systemic risk in how carriers execute plan migrations.
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