Carvana can't accommodate a trade-in-to-cash payment change without a 9-day delay
A Carvana buyer who initially planned a trade-in found a better cash offer for their car and asked to switch to a cash payment before pickup, but was told this required canceling the order, rewriting the contract, and rescheduling — with the next available appointment nine days later. Carvana's support for this change is email-only, preventing any real-time resolution despite the buyer having an already-arranged replacement sale.
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