Verizon's AI Phone System Takes 30-40 Minutes for a Simple Payment, Charges $10 for a Human
A Verizon customer reports that using the AI phone system to make a payment takes 30-40 minutes, while reaching a live agent to do the same task incurs a $10 fee. This reflects a broader pattern of carriers deploying slow AI phone support while charging extra for human assistance.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.