T-Mobile Fiber Service Activates Then Cuts Off Immediately With Refund Withheld
T-Mobile Fiber activated successfully then cut off within 48 hours due to account state confusion, with each support agent providing a different account status. An $163 refund was promised but not delivered after a month of follow-up calls. The new fiber product has onboarding and account management issues that make the service unreliable for new customers.
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Problem descriptions, scores, analysis, and solution blueprints may be updated as new community data becomes available.