Carvana delivers vehicle missing a listed key with weeks of unresolved follow-up
A vehicle advertised and sold with two keys arrived with only one. Despite initiating a claim with the warranty company and multiple follow-up calls to Carvana customer care, no key replacement or resolution was provided after weeks.
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Similar Problems
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Online Car Retailer Misrepresented Vehicle Features at Point of Sale
A buyer was repeatedly told a vehicle included specific features (running boards, trailer hitch) that were absent upon delivery. Verbal assurances during online sales are unenforceable and not logged. Post-delivery refusal to remedy leaves buyers with no recourse beyond dispute channels.
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