Comcast Retention Reps Misrepresent Plan Changes, Leaving Customers Paying More
A long-tenured Comcast customer seeking to lower their bill was told nothing would change, but instead lost channels and internet speed, then spent hours across multiple calls trying to restore service only to end up on a plan costing more than before. This reflects unreliable information from retention agents and no easy way to verify promised plan terms.
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Similar Problems
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