Utility company ignored defunct equipment for 8 months without resolution
PG&E left old equipment outside a home for 8 months despite repeated calls. Case information was repeatedly lost. The experience reflects a systemic failure in utility service dispatch and case continuity.
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Similar Problems
surfaced semanticallyUtility billing system errors steal hours of customer time with no self-service fix
PG&E's internal billing errors require customers to spend hours on calls to resolve problems the utility created. No self-service resolution path exists for billing disputes — all corrections require phone support. Customers absorb the time cost of fixing the company's own system mistakes, with no compensation or acknowledgment.
Utility company removes tree without notice and leaves debris with no reimbursement
A utility provider removed a mature redwood tree from private property without prior notification and left all debris on-site without cleanup or compensation. No accountability or reimbursement process exists for the property damage.
Multi-Day Power Outages Cause Cascading Real-World Consequences Beyond the Utility's Control
A customer has lost power for three consecutive days, causing them to miss a time-sensitive VA teleconference that cannot be rescheduled for 8 to 12 months. The utility's slow repair timeline has real downstream consequences well beyond the inconvenience of the outage itself, with no compensation or expedited-repair mechanism available to affected customers.
Utility Repeatedly Damages Property and Denies Legitimate Self-Employed Wage-Loss Claims
A customer reports a utility company digging up their sidewalk and driveway three separate times, incompetently repairing a gas leak, and failing to properly restore the property afterward. A claim for lost self-employment wages caused by overnight repair work was denied, and the claims department was described as dismissive and dishonest. This illustrates a structural gap in utility damage-claims handling where property owners have limited leverage to secure fair compensation.
Utilities demand unscheduled home access for installations with no appointment system
PG&E requires homeowners to leave gates open and dogs secured for smart meter or switch installations that happen at no specified time. The utility offers no appointment scheduling, forcing customers to forfeit entire days waiting for technicians who may not arrive. As a monopoly provider, PG&E faces no competitive pressure to offer the scheduling convenience standard in other service industries.
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